Organisational Transformation & Change Management

OFFERS & EXPERTISES

ORGANISATIONAL TRANSFORMATION &
CHANGE MANAGEMENT

BUSINESS ISSUES

Scoping and launch of new business models

Effective project management

Creating an agile organization

Building shared service centres, outsourcing

Real-time and provisional management of your activities

Operational process excellence

Context

Regulatory pressures, digital transformation, new entrants, and a low interest rate environment are just some of the challenges faced by the financial services sector today. To survive and thrive in this environment it is essential to be both adaptable and agile to drive the required business transformation for success.

Issues

Some of the specific challenges to be overcome are: increase operational efficiency and reduce costs to maintain profitability; improve quality and customer satisfaction by offering mobility, improving flexibility and transparency; while effectively managing risks and maintaining compliance.

HARWELL MANAGEMENT IS YOUR PARTNER

Harwell Management’s consultants assist bank and insurance finance departments in their change/transformation projects, financial and prudential regulation as well as business and functional expertise.

ROI calculation for project validation

Identification of potential savings and levers for improvement
Share driver results with other entities
Replication as a ROI multiplier

Streamlining of processes for improved operational efficiency

End-to-end process analysis
Digitalisation and automation
Controlling processes (responsibilities and performance indicators)

Design Thinking

Understanding customer/user requirements
Modelling of a solution by prototyping
Implementation by iteration

Change management

Accompanying strategic changes: training of employees, operational change management throughout the project cycle (communication, training, relations with the social partners, change in continuous cycles to strengthen the adaptability of organisations).

Governance

Implement efficient and transparent decision-making processes
Definition of reporting and adapted dashboards
Reliability and valuation of data

Our added value

With experience of many successful transformation missions, and thanks to a team of experts mainly from the banking world, we offer tailor-made support by implementing a proven methodology that we adapt to your transformation challenges.